We sincerely apologize, if you could please provide a photo and we could forward it to the relevant team for further investigation.

<p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">We sincerely apologize, if you could please provide a photo and we could forward it to the relevant team for further investigation.</span></p>

Product issue

Thanks for reaching out here 😊The transition offer is the same as the presale offer, buy refills and grab free dispensers and tins. The offer will be available at least until the end of 2024 so there's no rush if you still have plenty of Tirtyl refi

<div data-block="true" data-editor="cg363" data-offset-key="7a45l-0-0" id="isPasted"><div data-block="true" data-editor="41jut" data-offset-key="3nt9n-0-0" id="isPasted"><div data-offset-key="3nt9n-0-0"><span data-offset-key="3nt9n-0-0"><span data-text="true">Thanks for reaching out here &#x1F60A;</span></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="5h886-0-0"><div data-offset-key="5h886-0-0"><span data-offset-key="5h886-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="1rrti-0-0"><div data-offset-key="1rrti-0-0"><span data-offset-key="1rrti-0-0"><span data-text="true">The transition offer is the same as the presale offer, buy refills and grab free dispensers and tins. The offer will be available at least until the end of 2024 so there&apos;s no rush if you still have plenty of Tirtyl refills.</span></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="chc69-0-0"><div data-offset-key="chc69-0-0"><span data-offset-key="chc69-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="28q1r-0-0"><div data-offset-key="28q1r-0-0"><span data-offset-key="28q1r-0-0"><span data-text="true">To access the offer, head to our transition offer page here:&#xA0;</span></span><a href="https://skipper.org/pages/transition-to-skipper" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="28q1r-1-0"><span data-text="true">https://skipper.org/pages/transition-to-skipper</span></span></a><span data-offset-key="28q1r-2-0"><span data-text="true">. Once on the page you&apos;ll need to login using the email address associated with your previous Tirtyl orders. Note that the offer is one time only so once you purchase any products on the offer page, you won&apos;t be able to access the page again.</span></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="6j70h-0-0"><div data-offset-key="6j70h-0-0"><span data-offset-key="6j70h-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="csk9j-0-0"><div data-offset-key="csk9j-0-0"><span data-offset-key="csk9j-0-0"><span data-text="true">A few additional points to be aware of:</span></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="2ltqb-0-0"><div data-offset-key="2ltqb-0-0"><span data-offset-key="2ltqb-0-0"><span data-text="true">- Our new laundry sheets are 50% larger, with added enzymes to assist with stain removal and boost their cleaning power while still being gentle on your skin and our planet</span></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="2dln-0-0"><div data-offset-key="2dln-0-0"><span data-offset-key="2dln-0-0"><span data-text="true">- You&apos;ll be able to grab our NEW face wash refills and toilet blocks and we&apos;ll give you the dispensers and tins for free</span></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="5975k-0-0"><div data-offset-key="5975k-0-0"><span data-offset-key="5975k-0-0"><span data-text="true">- If you prefer the Tirtyl look/feel you all our Skipper refills are compatible, except the laundry sheets as the Skipper ones are too big for the Tirtyl tin.(You can fold it in half to fit our Tirtyl Tin, though it will not fit as many sheets)</span></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="7brv2-0-0"><div data-offset-key="7brv2-0-0"><span data-offset-key="7brv2-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="6g3la-0-0"><div data-offset-key="6g3la-0-0"><span data-offset-key="6g3la-0-0"><span data-text="true">Let us know if you have any additional questions, happy to help.</span></span></div></div></div><div data-block="true" data-editor="cg363" data-offset-key="71o8v-0-0"><br></div>

Transition Offer - Generic

We’re sorry your order is incorrect!. Please email our team with an image of the whole box received for further assistance and we be able to make the relevant changes

<p id="isPasted">We&#x2019;re sorry your order is incorrect!</p><p>Please email our team with an image of the whole box received for further assistance and we be able to make the relevant changes</p>

Customer ordered incorrectly

Thanks so much for reaching out 🙂Sorry to hear of the issues with our toilet blocks. We typically say they last up to 300 flushes, but of course this does vary based on a few factors:--> Type of toilet (location and intensity of water inlet)--> Freq

<div data-block="true" data-editor="a2fvr" data-offset-key="csg2i-0-0" id="isPasted"><div data-offset-key="csg2i-0-0"><span data-offset-key="csg2i-0-0"><span data-text="true">Thanks so much for reaching out &#x1F642;</span></span></div></div><div data-block="true" data-editor="a2fvr" data-offset-key="4vfri-0-0"><div data-offset-key="4vfri-0-0"><span data-offset-key="4vfri-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="a2fvr" data-offset-key="frrk8-0-0"><div data-offset-key="frrk8-0-0"><span data-offset-key="frrk8-0-0"><span data-text="true">Sorry to hear of the issues with our toilet blocks. We typically say they last up to 300 flushes, but of course this does vary based on a few factors:</span></span></div></div><div data-block="true" data-editor="a2fvr" data-offset-key="eia0a-0-0"><div data-offset-key="eia0a-0-0"><span data-offset-key="eia0a-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="a2fvr" data-offset-key="bgulr-0-0"><div data-offset-key="bgulr-0-0"><span data-offset-key="bgulr-0-0"><span data-text="true">--&gt; Type of toilet (location and intensity of water inlet)</span></span></div></div><div data-block="true" data-editor="a2fvr" data-offset-key="63t70-0-0"><div data-offset-key="63t70-0-0"><span data-offset-key="63t70-0-0"><span data-text="true">--&gt; Frequency of toilet usage</span></span></div></div><div data-block="true" data-editor="a2fvr" data-offset-key="etjko-0-0"><div data-offset-key="etjko-0-0"><span data-offset-key="etjko-0-0"><span data-text="true">--&gt; Where the toilet block is placed in the cistern</span></span></div></div><div data-block="true" data-editor="a2fvr" data-offset-key="an88g-0-0"><div data-offset-key="an88g-0-0"><span data-offset-key="an88g-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="a2fvr" data-offset-key="7ie56-0-0"><div data-offset-key="7ie56-0-0"><span data-offset-key="7ie56-0-0"><span data-text="true">We recommend placing the toilet block as far away from the water inlet as possible to ensure the block dissolves slowly. Watch this video&#xA0;</span></span><a href="https://youtu.be/eJv2-HeNBTE" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="7ie56-1-0"><span data-text="true">here</span></span></a><span data-offset-key="7ie56-2-0"><span data-text="true">&#xA0;for our best tips.</span></span></div></div><div data-block="true" data-editor="a2fvr" data-offset-key="f53fg-0-0"><div data-offset-key="f53fg-0-0"><span data-offset-key="f53fg-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="a2fvr" data-offset-key="4bodp-0-0"><div data-offset-key="4bodp-0-0"><span data-offset-key="4bodp-0-0"><span data-text="true">Unfortunately our blocks may not be suitable for all toilets, if your blocks are not even lasting a week after troubleshooting these steps let us know.</span></span></div></div><div data-block="true" data-editor="a2fvr" data-offset-key="drntu-0-0"><div data-offset-key="drntu-0-0"><span data-offset-key="drntu-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="a2fvr" data-offset-key="80p92-0-0"><div data-offset-key="80p92-0-0"><span data-offset-key="80p92-0-0"><span data-text="true">And of course, let me know if you have any questions, happy to help.</span></span></div></div>

Toilet Block not lasting long

Hand Wash

Body Wash

Universal Cleaner

Laundry Detergent Sheets

Dishwasher Tablets

Tirtyl Towels

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Skipper Help Centre