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Skipper Help Centre

<div data-block="true" data-editor="cg363" data-offset-key="7a45l-0-0" id="isPasted"><div data-block="true" data-editor="41jut" data-offset-key="3nt9n-0-0" id="isPasted"><div data-offset-key="3nt9n-0-0"><span data-offset-key="3nt9n-0-0"><span data-text="true">Thanks for reaching out here &#x1F60A;</span></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="5h886-0-0"><div data-offset-key="5h886-0-0"><span data-offset-key="5h886-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="1rrti-0-0"><div data-offset-key="1rrti-0-0"><span data-offset-key="1rrti-0-0"><span data-text="true">The transition offer is the same as the presale offer, buy refills and grab free dispensers and tins. The offer will be available at least until the end of 2024 so there&apos;s no rush if you still have plenty of Tirtyl refills.</span></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="chc69-0-0"><div data-offset-key="chc69-0-0"><span data-offset-key="chc69-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="28q1r-0-0"><div data-offset-key="28q1r-0-0"><span data-offset-key="28q1r-0-0"><span data-text="true">To access the offer, head to our transition offer page here:&#xA0;</span></span><a href="https://skipper.org/pages/transition-to-skipper" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="28q1r-1-0"><span data-text="true">https://skipper.org/pages/transition-to-skipper</span></span></a><span data-offset-key="28q1r-2-0"><span data-text="true">. Once on the page you&apos;ll need to login using the email address associated with your previous Tirtyl orders. Note that the offer is one time only so once you purchase any products on the offer page, you won&apos;t be able to access the page again.</span></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="6j70h-0-0"><div data-offset-key="6j70h-0-0"><span data-offset-key="6j70h-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="csk9j-0-0"><div data-offset-key="csk9j-0-0"><span data-offset-key="csk9j-0-0"><span data-text="true">A few additional points to be aware of:</span></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="2ltqb-0-0"><div data-offset-key="2ltqb-0-0"><span data-offset-key="2ltqb-0-0"><span data-text="true">- Our new laundry sheets are 50% larger, with added enzymes to assist with stain removal and boost their cleaning power while still being gentle on your skin and our planet</span></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="2dln-0-0"><div data-offset-key="2dln-0-0"><span data-offset-key="2dln-0-0"><span data-text="true">- You&apos;ll be able to grab our NEW face wash refills and toilet blocks and we&apos;ll give you the dispensers and tins for free</span></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="5975k-0-0"><div data-offset-key="5975k-0-0"><span data-offset-key="5975k-0-0"><span data-text="true">- If you prefer the Tirtyl look/feel you all our Skipper refills are compatible, except the laundry sheets as the Skipper ones are too big for the Tirtyl tin.(You can fold it in half to fit our Tirtyl Tin, though it will not fit as many sheets)</span></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="7brv2-0-0"><div data-offset-key="7brv2-0-0"><span data-offset-key="7brv2-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="41jut" data-offset-key="6g3la-0-0"><div data-offset-key="6g3la-0-0"><span data-offset-key="6g3la-0-0"><span data-text="true">Let us know if you have any additional questions, happy to help.</span></span></div></div></div><div data-block="true" data-editor="cg363" data-offset-key="71o8v-0-0"><br></div>

Thanks for reaching out here 😊The transition offer is the same as the presale offer, buy refills and grab free dispensers and tins. The offer will be available at least until the end of 2024 so there's no rush if you still have plenty of Tirtyl refi

Transition Offer - Generic

Product Questions

Where can I buy your products?

Where are your products manufactured?

Where can I find the Safety Data Sheets for your products?

Are your products pet safe and do they contain VOCs (volatile organic compounds)?

Where are your products developed?

Do your products contain palm oil?

Where is your company located?

Will you release more products?

Do you have a dishwashing liquid?

Refer a friend

General Questions

When can I expect my product?

Generic issue

My tracking code doesn't work

How much does shipping cost?

Shipping Policy

Shipping

Product issue

Customer ordered incorrectly

Toilet Block not lasting long

What ingredients are in your hand wash?

Are your foaming hand soaps safe for COVID19 or other viruses?

Can I buy foaming hand soap tablets without the dispenser?

How long does it take for the hand wash tablet to dissolve?

Is your hand wash antibacterial?

Is your hand wash hypoallergenic?

Is your hand wash vegan?

What is your hand wash packaging made from and is it recyclable?

How do the tablets work

Is my tap water suitable for tablets

Do I have to use hot water?

How long does a foaming hand soap tablet last?

Can I use my own foaming hand soap bottle?

Do I need to shake the bottle for the tablet to dissolve?

Is foaming hand soap better than liquid or bar soap?

What is the difference between a foaming pump dispenser and regular pump dispenser?

Why is my hand wash not foaming or dispensing properly?

Is your hand wash septic safe?

Does your hand wash contain any known allergens?

Why is your soap better than bar soap?

What are the dimensions of the hand soap bottles?

Is there a use-by date for the Hand Soap?

Is your Hand Soap "soap-free"?

Got a pump that has stopped working or is broken?

Hand Wash

What ingredients are in your body wash?

Is the body wash suitable for sensitive or dry skin?

What fragrances are available?

How many pumps should I be using per wash?

How long will one body wash tablet last?

Can I use the body wash with my loofah / bath sponge?

Is there a use-by date for the body wash?

How long does it take for the body wash tablet to dissolve?

Is your body wash vegan?

How much water should should I dissolve the Body Wash Tablet in?

Body Wash

What are the ingredients?

How long will one bottle of Universal Cleaner last?

Why has my Universal Cleaner changed colour?

Is Universal Cleaner a disinfectant?

What surfaces can I use Universal Cleaner on?

Are there any surfaces I can't use Universal Cleaner on?

Do I need to shake the bottle to help the tablet dissolve?

Can I use Universal Cleaner in a spray mop?

Is there a use-by date for the Universal Cleaner?

Universal Cleaner

How do laundry detergent sheets work?

How many laundry sheets do I use?

Are Skipper laundry sheets safe to use on colours?

Can I use Skipper laundry sheets for wool, silk and delicates?

Generic grey water and septic safe?

What is the best way to store my Laundry Sheets?

Is there a use-by or expiry date on the laundry sheets?

Are the laundry sheets safe for sensitive skin?

Are the Laundry Sheets compatible with all machines?

Will Skipper laundry sheets fit inside my Tirtyl laundry sheet tin?

Laundry Detergent Sheets

Do I remove the wrapper from the Dish Tablets?

My dishes are still dirty, what do I do?

My glassware has white spots. How do I fix this?

What is the best way to store my dishwashing tablets?

Is there a use-by date or expiry for the dish tabs?

Dishwasher Tablets

What surfaces can I use my Tirtyl Towels on?

How do I dispose of my Tirtyl Towels?

Do I use my Tirtyl Towel wet or dry?

How many times can I use my Tirtyl Towel?

How often do I need to wash my Tirtyl Towel?

How do I wash my Tirtyl Towels?

Tirtyl Towels

How does your company contribute to a better planet?

How do you calculate your CO2 offset requirements?

What is a social enterprise?

Why are your products waterless?

Impact

What do I do if I receive the wrong item in my order?

Transition Offer - GenericUpdated 8 months ago