Shipping & Delivery InformationUpdated a month ago
Short Answer
We dispatch all orders within 1 business day (Monday–Friday), with delivery times depending on your location and shipping method. You’ll receive tracking information as soon as your order ships.
Order Processing Times
Orders are shipped within 1 business day.
Orders placed after 7am AEST will be processed the next business day.
Orders placed on Fridays or weekends may take up to 2 business days to ship.
During Sale Periods
During major sale events (e.g. Black Friday), processing times may extend up to 14 days due to high order volumes.
If delays are expected, we will keep you updated via email.
Shipping Timeframes
All orders are shipped from our warehouse in Eagle Farm, Brisbane, Australia using Australia Post.
Delivery times begin once your order has been dispatched.
Australia – Parcel Post
Within QLD: 2–4 business days
Interstate: 3–6 business days
Australia – Express Post
Within QLD: 1–2+ business days
Interstate: 1–3+ business days
Please note:
Delivery times to regional and remote locations may take longer than the estimates above. In some cases, delivery can take 10–15 business days, depending on carrier routing and location.
New Zealand – International
International Parcel Post: 8–15 business days
International Express Post: 2–5 business days
Shipping times vary depending on location and carrier conditions.
Shipping to External Territories
We ship to:
Christmas Island
Cocos (Keeling) Islands
Norfolk Island
For these locations, we recommend Express Post, as standard shipping may take 2+ months.
Where We Ship
We currently ship to:
Australia
New Zealand
External Territories of Australia
We do not currently ship to:
United States (available via Amazon)
United Kingdom (available via Amazon)
Free Shipping
Australia
We offer free shipping when:
Your order total exceeds $99, OR
Your order contains only refill products
Refill-only orders qualify for free shipping regardless of order value.
Eligible refill products include:
Hand Wash Refills
Body Wash Refills
Face Wash Refills
Face Wash Towels
Universal Cleaner Refills
Laundry Detergent Sheets
Dishwasher Tablets
Dish Liquid Refills
Toilet Blocks
Waffle Cloths
Dish Cloths
Dish Brushes
Beeswax Wraps
Shower Steamers
You may order any combination of the above products, as long as no non-refill items are included.
We offer free shipping on refill-only orders because we believe refilling should not cost more.
Pumps & Spray Triggers
We offer free shipping in Australia for pumps and spray triggers when:
Purchased alongside a refill-only order, OR
The total order value exceeds $99
Flat-Rate Shipping Fees
Australia
$10 flat rate for orders that do not qualify for free shipping.
New Zealand
$12 flat rate for regular orders.
$5 flat rate for refill-only and pump replacement orders.
External Territories
$10 flat rate for standard shipping.
$15 for Express Post.
PO Boxes & Parcel Collect
We can ship to:
PO Boxes
Parcel Collect locations
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
You can:
Track your parcel
Redirect your parcel
Manage delivery
Using the Australia Post mobile app.
Please note:
You must log into the AusPost app using the same email address used to place your order.
Redirection is not available once your parcel is marked “Out for Delivery.”
Delivery Delays
If your order has not arrived within the expected timeframe:
For metro areas, please allow the maximum delivery window shown above.
For regional or remote areas, please allow up to 10–15 business days before escalation.
If your order is more than 5 business days past the expected delivery window, we recommend contacting Australia Post directly for an update.
If your order is marked as delivered but you haven’t received it:
Check around your property and with neighbours.
Contact Australia Post.
If still unresolved, contact us within 5 business days of the delivery notification.
Carbon Offset
All Skipper orders are shipped using Australia Post and we offset 100% of carbon emissions through Greenfleet Australia.
Need Further Help?
If you need assistance, please contact us with:
Your order number
The email address used at checkout
We’re happy to help.