<p><span style="color: rgb(33, 43, 54); font-size: 14px;">All orders are shipped via &apos;Standard Parcel&apos; with Australia Post within 1 business day of order confirmation. Delivery typically takes 3 to 5 business days but may take longer for regional shipments.</span></p><p><span style="color: rgb(33, 43, 54); font-size: 14px;">All orders will include a tracking number which will be sent to you upon confirming dispatch.</span></p><p><span style="color: rgb(33, 43, 54); font-size: 14px;">All carbon emissions associated to deliveries are offset through our partnership with Greenfleet Australia.</span>&#xA0;</p>

When can I expect my product?

<p>Thanks for reaching out. Please reach out to our customer service team.</p><p>They will be with you shortly on what to do next</p>

Generic issue

<p><span style="color: rgb(33, 43, 54); font-size: 14px;">Sometimes it takes a 24-48 hrs for the carrier to activate the code. If problems persist, contact us at&#xA0;</span><a href="mailto:hello@tirtyl.com.au" rel="noopener" target="_blank"><span style="color: rgb(33, 43, 54); font-size: 14px;">hello@tirtyl.com.au</span></a><span style="color: rgb(33, 43, 54); font-size: 14px;">&#xA0;and we&#x2019;ll chase them up for you.</span></p>

My tracking code doesn't work

<p><span style="color: rgb(84, 87, 90); font-size: 13px; font-family: Arial;">Read our shipping policy&#xA0;</span><a href="https://tirtyl.com.au/policies/shipping-policy" rel="noopener" target="_blank"><span style="color: rgb(84, 87, 90); font-size: 13px; font-family: Arial;">here</span></a><span style="color: rgb(84, 87, 90); font-size: 13px; font-family: Arial;">.</span></p>

How much does shipping cost?

We offer free shipping in Australia for "refills-only" orders and all orders over $99 in total product value. "Refill-only" are orders that contain only these refill and replenishment products:. You may order any number or combination of the above it

<section><h2 id="qualifying-for-free-shipping">Qualifying for Free Shipping</h2><p>We offer free shipping in Australia for &quot;refills-only&quot; orders and all orders over $99 in total product value.</p><p>&quot;Refill-only&quot; are orders that contain only these refill and replenishment products:</p><ul><li>Hand wash refills</li><li>Body wash refills</li><li>Face wash refills</li><li>Universal cleaner refills</li><li>Laundry detergent sheet refills</li><li>Dishwasher tablet refills</li><li>Toilet block refills</li><li>Microfibre cloths</li><li>Dish cloths</li></ul><p>You may order any number or combination of the above items as long as no other items are being purchased.</p><p>We offer free shipping on these &quot;refills-only&quot; orders because we believe doing the right thing and refilling shouldn&apos;t cost more.</p><p>&#xA0;</p><h2 id="pump-and-spray-trigger-shipping">Pump and Spray Trigger Shipping</h2><p>We offer FREE SHIPPING in Australia for pumps and spray triggers when:</p><ul><li>Purchased alongside any order containing only refills, OR</li><li>The order&apos;s total value is over $99 in total product value.</li></ul><p>&#xA0;</p><h2 id="flat-rate-shipping-fees">Flat-Rate Shipping Fees</h2><ul><li>Australia: For orders that do not qualify for free shipping, a $10 flat-rate fee applies.</li><li>New Zealand: All orders incur a $12 flat-rate fee for regular orders and $5 flat-rate fee for all refills-only and pump replacement orders.</li><li>Christmas Island, Cocos (Keeling) Islands and Norfolk Island: For orders that do not qualify for free shipping, a $6 flat-rate fee applies. We also offer express post for $12.50 as we recognise these locations are remote.</li><li>United States: Currently we do not ship to the US, we are available on Amazon <a href="https://www.amazon.com/stores/Tirtyl/page/C789EB8D-9C85-4B6C-8F45-D4A221D2ED56" style=" text-decoration: underline;">here</a>.</li><li>United Kingdom: Currently we do not ship to the UK, we are available on Amazon <a href="https://www.amazon.co.uk/stores/Tirtyl/page/EA079922-E36E-4ECF-A14F-B2D2D997B380" style=" text-decoration: underline;">here</a>.</li></ul><p>&#xA0;</p><h2 id="handling-time">Handling Time</h2><p>91% of orders are shipped within 1 business day of order confirmation. You should expect your package within 2-8 business days upon receiving your dispatch confirmation.</p><p>&#xA0;</p><h2 id="courier--tracking">Courier &amp; Tracking</h2><p>A tracking number will be sent via email upon dispatch for all orders.</p><p>You are able to track, manage and redirect your package using the AusPost mobile app. Learn more <a href="https://auspost.com.au/about-us/about-our-site/australia-post-app" style=" text-decoration: underline;">here</a>. Note that you will need to login to the app with the same email used to place the order as this is the email we give to AusPost.</p><p>Also note that redirection is not always eligible so try to ensure your shipping address is correct when placing the order.</p><p>&#xA0;</p><h2 id="carbon-offset">Carbon Offset</h2><p>Skipper only ship using Australia Post and offset 100% of carbon emissions through <a href="https://www.greenfleet.com.au/" style=" text-decoration: underline;">Greenfleet Australia</a>.</p></section>

Shipping Policy

Can't find what you're looking for? Send us an email and we can help!

Skipper Help Centre

Shipping

Where can I buy your products?

Where are your products manufactured?

Where can I find the Safety Data Sheets for your products?

Are your products pet safe and do they contain VOCs (volatile organic compounds)?

Where are your products developed?

Do your products contain palm oil?

Where is your company located?

Will you release more products?

Do you have a dishwashing liquid?

Refer a friend

General Questions

Product issue

Transition Offer - Generic

Customer ordered incorrectly

Toilet Block not lasting long

What ingredients are in your hand wash?

Are your foaming hand soaps safe for COVID19 or other viruses?

Can I buy foaming hand soap tablets without the dispenser?

How long does it take for the hand wash tablet to dissolve?

Is your hand wash antibacterial?

Is your hand wash hypoallergenic?

Is your hand wash vegan?

What is your hand wash packaging made from and is it recyclable?

How do the tablets work

Is my tap water suitable for tablets

Do I have to use hot water?

How long does a foaming hand soap tablet last?

Can I use my own foaming hand soap bottle?

Do I need to shake the bottle for the tablet to dissolve?

Is foaming hand soap better than liquid or bar soap?

What is the difference between a foaming pump dispenser and regular pump dispenser?

Why is my hand wash not foaming or dispensing properly?

Is your hand wash septic safe?

Does your hand wash contain any known allergens?

Why is your soap better than bar soap?

What are the dimensions of the hand soap bottles?

Is there a use-by date for the Hand Soap?

Is your Hand Soap "soap-free"?

Got a pump that has stopped working or is broken?

Hand Wash

What ingredients are in your body wash?

Is the body wash suitable for sensitive or dry skin?

What fragrances are available?

How many pumps should I be using per wash?

How long will one body wash tablet last?

Can I use the body wash with my loofah / bath sponge?

Is there a use-by date for the body wash?

How long does it take for the body wash tablet to dissolve?

Is your body wash vegan?

How much water should should I dissolve the Body Wash Tablet in?

Body Wash

What are the ingredients?

How long will one bottle of Universal Cleaner last?

Why has my Universal Cleaner changed colour?

Is Universal Cleaner a disinfectant?

What surfaces can I use Universal Cleaner on?

Are there any surfaces I can't use Universal Cleaner on?

Do I need to shake the bottle to help the tablet dissolve?

Can I use Universal Cleaner in a spray mop?

Is there a use-by date for the Universal Cleaner?

Universal Cleaner

How do laundry detergent sheets work?

How many laundry sheets do I use?

Are Skipper laundry sheets safe to use on colours?

Can I use Skipper laundry sheets for wool, silk and delicates?

Generic grey water and septic safe?

What is the best way to store my Laundry Sheets?

Is there a use-by or expiry date on the laundry sheets?

Are the laundry sheets safe for sensitive skin?

Are the Laundry Sheets compatible with all machines?

Will Skipper laundry sheets fit inside my Tirtyl laundry sheet tin?

Laundry Detergent Sheets

Do I remove the wrapper from the Dish Tablets?

My dishes are still dirty, what do I do?

My glassware has white spots. How do I fix this?

What is the best way to store my dishwashing tablets?

Is there a use-by date or expiry for the dish tabs?

Dishwasher Tablets

What surfaces can I use my Tirtyl Towels on?

How do I dispose of my Tirtyl Towels?

Do I use my Tirtyl Towel wet or dry?

How many times can I use my Tirtyl Towel?

How often do I need to wash my Tirtyl Towel?

How do I wash my Tirtyl Towels?

Tirtyl Towels

Product Questions

How does your company contribute to a better planet?

How do you calculate your CO2 offset requirements?

What is a social enterprise?

Why are your products waterless?

Impact

What do I do if I receive the wrong item in my order?